Job Description
Launch your tech career with no experience required! TechGrow Academy is seeking motivated individuals for our Entry Level IT Support Specialist position. We provide comprehensive training, mentorship, and hands-on experience to transform beginners into confident IT professionals. Join our dynamic team in Austin and gain in-demand skills while earning competitive pay.
Why Join Us?
- Free industry certification training (CompTIA A+, Network+)
- Structured 90-day onboarding program
- Career growth opportunities to senior roles
- Collaborative environment with industry veterans
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 technical support to internal employees
- Document IT processes and maintain knowledge base
- Assist with network infrastructure monitoring
- Participate in cross-departmental IT projects
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (required)
- No prior IT experience necessary
- Strong problem-solving and communication skills
- Basic computer literacy (Windows, MS Office)
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Willingness to obtain industry certifications