Job Description
Join our award-winning team as an Entry-Level IT Support Specialist in Milwaukee! We're hiring motivated individuals with no prior experience – we provide comprehensive paid training to launch your career in technology. Work with cutting-edge systems while serving diverse clients across Wisconsin. Enjoy competitive benefits, growth opportunities, and a collaborative environment that values innovation and professional development.
Responsibilities
- Provide technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document service tickets and maintain accurate IT asset inventories
- Assist with network security protocols and data backup procedures
- Collaborate with senior technicians on complex system implementations
- Train end-users on new software and system updates
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits
- CompTIA A+ certification (or willingness to obtain during training)
- Pass background check and drug screening