Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about solving technical challenges and providing exceptional customer service. Our collaborative environment offers hands-on training and growth opportunities within a dynamic team. Perfect for recent graduates or career changers with basic technical aptitude. Enjoy competitive benefits, flexible work arrangements, and the chance to work with cutting-edge technologies in Colorado Springs' thriving tech scene.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic system administration tasks
- Document technical issues and resolutions in service management systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on new systems and software applications
- Monitor system performance and report potential security concerns
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts and hardware components
- Strong problem-solving and communication skills
- Ability to work independently and within a team environment
- Customer service experience or relevant internships
- CompTIA A+ or similar certification is a plus
- Valid driver's license and reliable transportation