Job Description
Join Omaha Tech Innovations as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals eager to build foundational skills in a dynamic environment. Enjoy comprehensive training, mentorship from industry experts, and opportunities for growth within our rapidly expanding tech ecosystem. Our collaborative culture values innovation and continuous learning, making Omaha Tech Innovations the perfect place to start your IT journey.
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Install and configure operating systems, software applications, and network components
- Document all IT incidents, resolutions, and asset management procedures
- Collaborate with senior IT staff on infrastructure projects and system improvements
- Assist with cybersecurity best practices implementation and user training
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Active Directory
- Strong problem-solving and communication skills
- Customer service mindset with patience and attention to detail
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)