Job Description
Join our dynamic IT team and kickstart your career in Atlanta's thriving tech hub! TechSavvy Solutions is seeking passionate Entry Level IT Support Specialists to deliver exceptional technical assistance to our diverse client base. This role offers hands-on experience with cutting-edge technologies while working in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers eager to build foundational IT skills.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and network devices
- Document all IT incidents, resolutions, and asset management activities in ticketing systems
- Collaborate with senior engineers on complex system outages and infrastructure projects
- Conduct user training on company software and security protocols
- Maintain inventory of IT assets and assist with procurement processes
- Adhere to IT security best practices and compliance standards
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cloud services (AWS/Azure)
- Strong troubleshooting skills with hardware and software diagnostics
- Excellent written/verbal communication abilities for technical/non-technical audiences
- Customer service mindset with patience and problem-solving aptitude
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional client site visits