Job Description
Join our dynamic IT team at TechWave Solutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide essential technical assistance to our clients in the Long Beach area. This hybrid role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement into cybersecurity, cloud computing, or systems administration.
Our collaborative environment values innovation and continuous learning, offering competitive benefits including health insurance, 401(k) matching, and professional development stipends. Perfect for recent graduates or career changers with foundational technical skills!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across network systems
- Document technical processes and create knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior engineers on complex technical projects
- Provide training to end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Fundamental knowledge of Windows/macOS operating systems
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site client visits