Job Description
Join our dynamic IT team in sunny Tucson and kickstart your career in technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. You'll work in a collaborative environment where innovation meets opportunity, gaining hands-on experience with cutting-edge systems while making a real impact. Enjoy competitive compensation, comprehensive benefits, and a supportive culture dedicated to your professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide first-level technical support via phone, email, and remote access
- Deploy and configure workstations, laptops, and network equipment
- Document technical procedures and maintain accurate service logs
- Collaborate with senior engineers on complex system implementations
- Conduct user training on new technologies and security protocols
- Assist with network monitoring and basic system administration tasks
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS troubleshooting and Active Directory
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license with reliable transportation