Job Description
Welcome to TechHorizon Solutions, a leading technology firm based in Baltimore. We are currently looking for a motivated Entry Level IT Support Specialist to join our dynamic team. If you are passionate about technology, possess a strong desire to learn, and want to kickstart your career in the IT industry, we want to meet you.
At TechHorizon, we believe in nurturing talent. You will be working in a collaborative environment where your growth is our priority. From day one, you will be trained by industry veterans, giving you the hands-on experience necessary to excel in a fast-paced technical landscape.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices for new employees.
- Log and track all support tickets in our ticketing system (Zendesk/ServiceNow) to ensure timely resolution.
- Conduct basic training sessions for staff on new software applications and security protocols.
- Collaborate with the senior IT team to identify recurring technical issues and implement preventative measures.
- Perform routine system updates, backups, and security patching on company servers and endpoints.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of computer hardware components and operating systems (Windows and macOS).
- Familiarity with networking concepts such as IP addresses, DNS, and basic router configuration.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) during employment.
- Excellent problem-solving skills and a proactive attitude towards learning new technologies.