Job Description
Join TechNash Solutions as an Entry-Level IT Support Specialist and kickstart your career in Nashville's booming tech scene! We're seeking passionate, tech-savvy individuals to provide exceptional support to our clients across healthcare, finance, and entertainment sectors. This role offers comprehensive training, mentorship from senior engineers, and clear growth paths into cybersecurity, cloud infrastructure, or DevOps. Enjoy competitive benefits, flexible work options, and opportunities to work with cutting-edge technologies in Music City's vibrant tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and maintain IT asset inventory systems
- Deploy and configure desktop/laptop systems across enterprise environments
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and perform proactive maintenance tasks
- Support cybersecurity best practices including access control and patching
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification preferred (willing to train)
- Proficiency with Microsoft Office 365 and cloud services (Azure/GCP)
- Valid driver's license and reliable transportation