Job Description
Join TechNova Solutions' dynamic IT team and kickstart your career in Boston's thriving tech ecosystem! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our clients. You'll gain hands-on experience with cutting-edge infrastructure while working alongside industry experts in a collaborative, growth-oriented environment. Perfect for recent graduates and career changers looking to build foundational IT skills.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems
- Document incidents, resolutions, and asset inventory
- Collaborate with senior engineers on complex troubleshooting
- Implement cybersecurity best practices for endpoint devices
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS, networking, and security
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies