Job Description
Join our dynamic IT team in Indianapolis and kickstart your career in technology! TechSolutions Inc. is seeking a motivated Entry-Level IT Support Specialist to provide exceptional technical assistance to our growing client base. This role offers comprehensive training and mentorship to help you develop into a well-rounded IT professional. You'll work in a collaborative environment supporting diverse hardware and software systems while building foundational skills that will accelerate your career growth.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Assist with cybersecurity best practices implementation
- Manage user account creation and access permissions
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS and networking fundamentals
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ certification preferred (or willingness to obtain)
- Familiarity with Active Directory and Microsoft 365
- Valid driver's license and reliable transportation