Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide essential IT support to our growing client base in the Charlotte area. You'll work alongside experienced professionals while troubleshooting hardware/software issues, maintaining network systems, and delivering exceptional customer service. This role offers structured training and clear career advancement paths into cybersecurity, cloud infrastructure, or systems administration.
Responsibilities
- Diagnose and resolve hardware/software issues for clients across diverse industries
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Manage user accounts, permissions, and access control systems
- Document technical processes and maintain accurate incident logs
- Collaborate with senior engineers on network infrastructure projects
- Provide remote and on-site technical support with SLA adherence
- Conduct routine system backups and security audits
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with Active Directory, Office 365, and cloud services
- Excellent problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site visits
- Ability to lift 30lbs and work in varied office environments