Job Description
Join TechFlow Solutions' innovative team and launch your IT career in Austin's thriving tech hub! We're seeking passionate tech newcomers to provide exceptional user support and drive digital transformation. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while working alongside industry mentors. Enjoy a collaborative environment with flexible work options, professional development stipends, and direct impact on our Fortune 500 client partnerships.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets using ServiceNow and prioritize user requests
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Document technical procedures and create knowledge base articles
- Assist with network administration tasks including VLAN configuration
- Support cloud migrations to Azure and Office 365 environments
- Conduct cybersecurity awareness training for staff
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of Active Directory and DNS
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Strong troubleshooting methodology and analytical skills
- Excellent written/verbal communication abilities
- Valid driver's license and reliable transportation
- Authorized to work in the US without sponsorship