Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to launch their careers in Dallas' thriving tech hub. This hybrid role offers comprehensive training, mentorship from industry experts, and clear growth pathways into cybersecurity, cloud infrastructure, or systems administration. Enjoy competitive benefits, flexible work arrangements, and the chance to solve real-world problems for Fortune 500 clients while building your professional network in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 200+ workstations
- Deploy and configure Windows 10/11 laptops, mobile devices, and peripheral equipment
- Manage Active Directory accounts, group policies, and user permissions
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on IT projects and system upgrades
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Hands-on experience with Windows OS, Active Directory, and networking fundamentals
- Basic understanding of cloud platforms (Azure/AWS) and virtualization
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30lbs for equipment installations
- Valid driver's license for occasional off-site support