Job Description
Join our dynamic tech team in San Antonio and launch your IT career with hands-on experience in cutting-edge systems. We're seeking motivated individuals passionate about technology and problem-solving. At TechSolutions Inc., you'll receive comprehensive training and mentorship from industry experts while supporting our clients' digital transformation initiatives. This is your opportunity to grow professionally in a collaborative environment that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance to resolve hardware/software issues
- Install, configure, and maintain desktop systems, laptops, and peripheral devices
- Assist with network administration tasks including VLAN management and firewall configuration
- Document technical procedures, inventory, and incident reports using ITSM tools
- Collaborate with senior engineers on system upgrades and security patches
- Support end-users during system migrations and software rollouts
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in Computer Science, IT, or related field OR equivalent certification (CompTIA A+, Network+)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong troubleshooting skills with diagnostic tools and remote access software
- Excellent written/verbal communication and customer service abilities
- Ability to lift 30 lbs and work in server environments when needed
- Valid driver's license and reliable transportation for occasional off-site visits
- Willingness to pursue industry certifications within first 6 months