Job Description
Join TechSolutions Phoenix as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical support to our growing client base in the Phoenix metropolitan area. This hybrid role combines hands-on troubleshooting with remote support opportunities, offering a perfect blend of on-site collaboration and flexible work arrangements.
Our comprehensive training program will equip you with industry-standard skills in network administration, cybersecurity fundamentals, and cloud technologies. You'll work alongside certified engineers while earning competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain Windows/macOS systems and peripherals
- Document technical procedures and maintain asset inventory databases
- Provide Tier-1 support via phone, email, and ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Execute cybersecurity protocols including patch management and access controls
- Train end-users on new technology deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in Microsoft Office 365 and Active Directory
- Basic understanding of network protocols (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving mindset
- Ability to lift 30lbs for equipment installation/maintenance
- Valid Arizona driver's license for client site visits