Job Description
Join our dynamic IT team and kickstart your career in technology! TechNova Solutions is seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our clients in the heart of Manhattan. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement. If you're passionate about problem-solving and eager to build a solid foundation in IT infrastructure, this is your opportunity to thrive in a fast-paced environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting tasks
- Monitor system performance and proactively address potential issues
- Support cybersecurity best practices across organizational systems
- Deliver user training on new technologies and software solutions
Qualifications
- Associate's degree in Computer Science or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 15-20 lbs for hardware maintenance tasks
- Valid driver's license for occasional off-site support