Job Description
Join our dynamic IT team as an Entry-Level Support Specialist in Arlington, TX! We're urgently seeking tech-savvy individuals to launch their careers in a fast-paced environment. You'll provide critical technical support to our growing organization while gaining hands-on experience with cutting-edge systems. This role offers rapid growth opportunities and mentorship from senior engineers. If you're passionate about technology and eager to learn, apply now to start your IT journey!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic security protocols
- Document IT processes and maintain accurate incident logs
- Collaborate with senior team members on system upgrades and deployments
- Manage user account creation and access permissions
- Perform routine system maintenance and updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Willingness to learn new technologies quickly