Job Description
Join our innovative team in Minneapolis as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to deliver exceptional IT services to our growing client base. This is your opportunity to launch your career in a dynamic environment where your skills will directly impact business success. Enjoy competitive compensation, comprehensive benefits, and clear growth pathways.
At TechSolutions Inc., we foster a culture of continuous learning and collaboration. You'll work alongside industry experts while troubleshooting complex systems and implementing cutting-edge solutions. Our Minneapolis hub offers modern amenities and a supportive team dedicated to your professional development.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure desktop/laptop systems using standardized imaging tools
- Manage Active Directory accounts, permissions, and group policies
- Monitor network performance using tools like SolarWinds and Nagios
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement cybersecurity best practices and compliance protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support or help desk experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication skills and customer service orientation
- CompTIA A+ or Network+ certification preferred
- Ability to lift 30lbs for equipment installations