Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist and kickstart your career in Miami's thriving tech scene! We're urgently seeking passionate tech enthusiasts to deliver exceptional user support and maintain our digital infrastructure. This is your opportunity to learn from industry experts while solving real-world challenges in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts, permissions, and access controls
- Document technical procedures and maintain knowledge base
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and implement security protocols
- Train users on new technology solutions
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to work independently and in team settings
- Valid Florida driver's license (for occasional site visits)