Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're urgently hiring motivated tech enthusiasts in Raleigh to deliver exceptional user support and maintain our digital infrastructure. This is your gateway to a rewarding career in IT with hands-on experience in enterprise systems and cybersecurity best practices. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux systems and peripherals
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with cross-functional teams on cybersecurity initiatives
- Assist in maintaining cloud infrastructure (AWS/Azure)
- Train users on new technology implementations
- Participate in system monitoring and performance optimization
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of internship/volunteer IT support experience
- CompTIA A+ or Security+ certification preferred
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call duties