Job Description
Join our dynamic IT team at TechFlow Solutions Inc. and kickstart your career in technology! We're urgently hiring passionate entry-level professionals to deliver exceptional technical support to our clients across Baltimore. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact on business operations. Our collaborative environment offers structured training programs and clear career advancement paths for motivated individuals.
What You'll Love About Us:
- Comprehensive onboarding with mentorship from senior engineers
- Access to latest tech certifications (CompTIA, Microsoft)
- Flexible hybrid work schedule after initial training period
- Health benefits and 401(k) matching from day one
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets via ServiceNow platform
- Deploy and configure workstations in Windows environments
- Document technical procedures in knowledge base
- Assist with network infrastructure monitoring
- Collaborate with vendors for hardware troubleshooting
- Participate in quarterly IT improvement projects
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with problem-solving aptitude
- CompTIA A+ certification preferred (or willing to obtain)
- Valid driver's license for occasional on-site visits
- Ability to lift 30 lbs for equipment handling