Job Description
Join our dynamic IT team in Portland and kickstart your tech career! We're urgently seeking passionate entry-level professionals to provide critical technical support across our growing organization. This hybrid role offers structured training, mentorship from senior engineers, and rapid advancement opportunities for motivated candidates. Help us maintain our reputation as Portland's top IT employer while building foundational skills in network administration, security protocols, and system optimization.
Responsibilities
- Provide Tier 1 technical support for 200+ employees via ticketing system, phone, and in-person requests
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices
- Monitor network infrastructure using SolarWinds and alert teams to potential issues
- Assist with cybersecurity protocols including VPN setup, patch management, and access control
- Document IT processes and create knowledge base articles for team training
- Collaborate with vendors for hardware procurement and service-level agreements
- Participate in after-hours rotation for critical system maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Hands-on experience with Windows 10/11, Active Directory, and Office 365
- Basic understanding of TCP/IP, DNS, and DHCP protocols
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work in varied office environments
- Valid Oregon driver's license for occasional equipment transport