Job Description
Join CyberCore Dynamics' award-winning IT team and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to join our Detroit headquarters. As a key member of our operations, you'll gain hands-on experience with enterprise systems while supporting our mission to deliver cutting-edge solutions to Fortune 500 clients. This role offers unparalleled growth opportunities and mentorship from industry veterans.
Why CyberCore Dynamics? We pride ourselves on fostering talent with structured onboarding, professional development stipends, and rapid advancement paths. Our collaborative environment values innovation and celebrates your contributions.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 500+ endpoints
- Install, configure, and maintain Windows 10/11 workstations and servers
- Document IT processes and maintain asset management databases
- Collaborate with senior engineers on cloud infrastructure projects (Azure/AWS)
- Conduct security audits and implement best practices for data protection
- Train end-users on new systems and IT policies
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associates degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or ability to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and basic networking concepts
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Strong analytical problem-solving and communication skills
- Ability to lift 30lbs for hardware deployments
- Valid driver's license for occasional site visits