Job Description
Join our dynamic team as an Entry Level IT Support Specialist in sunny San Diego! InnovateTech Solutions is urgently hiring passionate tech enthusiasts to kickstart their IT careers. We offer comprehensive training, mentorship from industry experts, and a collaborative environment where your growth matters. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technologies. Apply now to join our mission of empowering businesses through innovative IT solutions!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions using ServiceNow
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Manage user accounts and access permissions in Active Directory
- Participate in IT asset inventory management and lifecycle tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service experience with strong communication skills
- Familiarity with helpdesk ticketing systems (e.g., Jira, Zendesk)
- Problem-solving mindset with ability to troubleshoot technical issues
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation