Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a rapidly growing tech firm committed to innovation and employee development. As an integral member of our IT team, you'll provide critical technical support to our diverse client base while gaining hands-on experience with cutting-edge systems. Our collaborative environment offers mentorship programs and clear growth pathways into specialized IT roles. If you're passionate about technology and eager to learn, this is your opportunity to make an immediate impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues and resolutions in ITSM software (ServiceNow)
- Assist with cybersecurity best practices including data backup and endpoint security
- Collaborate with senior engineers on infrastructure projects
- Conduct regular system maintenance and updates
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud services
- Strong problem-solving and customer service skills
- Ability to work independently and in fast-paced environments
- Valid driver's license for occasional on-site support