Job Description
Launch your IT career with TechNova Solutions in vibrant New Orleans! We're seeking passionate entry-level professionals to join our dynamic tech team. Enjoy competitive pay, comprehensive benefits, and hands-on experience in a supportive environment. Perfect for recent graduates eager to grow in the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets and user requests via ticketing systems
- Install/configure workstations and network equipment
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity protocols and data backup operations
- Collaborate with senior IT staff on system maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service orientation and problem-solving skills
- Ability to lift 30lbs for equipment handling
- Valid driver's license (for occasional site visits)