Job Description
Join our dynamic team at Omaha Tech Innovations as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support to our growing client base. This is your gateway to a rewarding career in IT with hands-on experience in enterprise environments. Enjoy competitive compensation, comprehensive benefits, and a culture that champions professional growth. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and security protocols in Active Directory
- Document IT processes, incidents, and resolutions using ServiceNow
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior team on system upgrades and patch management
- Support office equipment setup and AV technology needs
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic knowledge of Windows OS, networking fundamentals, and security best practices
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Strong written/verbal communication skills and customer service mindset
- Experience with ticketing systems (e.g., ServiceNow, Jira) preferred
- Ability to lift 25 lbs and work in a fast-paced environment
- Valid driver's license for occasional on-site client visits