Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide critical technical support to our growing client base in Virginia Beach. This immediate opening offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training. Enjoy a collaborative environment where your problem-solving skills and passion for technology will make a real impact.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide Tier 1/2 technical support via phone, email, and in-person requests
- Install, configure, and maintain network infrastructure components
- Document technical procedures and create user training materials
- Collaborate with senior IT staff on system upgrades and security protocols
- Monitor network performance and troubleshoot connectivity problems
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and hardware troubleshooting
- Customer service mindset with excellent communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift up to 25 lbs for equipment handling
- Valid driver's license for occasional site visits
- Proactive learning attitude with attention to detail