Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our Atlanta-based support team immediately. This hands-on role offers comprehensive training and growth opportunities in a dynamic tech environment. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage help desk tickets via ticketing system with SLA adherence
- Install, configure, and troubleshoot Windows/Linux systems
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and perform preventive maintenance
Qualifications
- Associates degree in IT or related field OR equivalent experience
- Basic knowledge of networking protocols (TCP/IP, DNS)
- Familiarity with Windows OS and Active Directory
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30lbs for equipment handling