Job Description
Launch your IT career with TechCorp Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our Sacramento team immediately. This is your chance to gain hands-on experience with enterprise systems while working alongside industry mentors. Enjoy competitive pay, comprehensive benefits, and a dynamic culture that values growth and innovation.
Our ideal candidates are tech-savvy problem-solvers ready to dive into network administration, user support, and system maintenance. No experience? No problem—we provide structured training for motivated beginners. Join us and build the foundation for your lifelong tech journey!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior IT staff on network security and compliance protocols
- Train employees on new software deployments and best practices
- Monitor system performance and proactively address potential issues
- Assist with cloud service management (Azure/O365)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and security principles
- Strong troubleshooting skills with analytical thinking abilities
- Excellent written/verbal communication and customer service aptitude
- Quick learner with adaptability to new technologies
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid California driver's license for occasional off-site support