Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your IT career in sunny Tucson! We're seeking passionate entry-level professionals to provide essential technical support and drive digital transformation. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Manage user accounts and permissions in Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and implement security best practices
- Deliver exceptional customer service through ticketing systems
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits