Job Description
Join our dynamic IT team in Milwaukee and jumpstart your tech career! TechSolutions Milwaukee is seeking motivated entry-level IT professionals to provide critical support for our growing client base. This is your opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working with cutting-edge technology. We offer comprehensive training, mentorship from industry experts, and a clear career advancement path. If you're passionate about technology and eager to learn, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with network monitoring, security protocols, and data backup procedures
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on system upgrades and deployments
- Monitor helpdesk ticket queues and ensure timely resolution
- Participate in on-call rotation for after-hours emergencies
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows OS, Active Directory, and networking concepts
- Familiarity with cloud platforms (AWS, Azure) and SaaS applications
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or Network+ certification preferred (not required)
- Ability to lift 25 lbs for hardware installations
- Valid driver's license and reliable transportation