Job Description
Join our dynamic IT team in Louisville and kickstart your career in technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This is your chance to gain hands-on experience in network administration, system troubleshooting, and cybersecurity while working alongside industry experts. We offer comprehensive training programs, career advancement opportunities, and a collaborative environment where innovation thrives. If you're passionate about technology and eager to grow professionally, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Assist with network monitoring, security protocols, and system backups
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects and upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking principles, and cybersecurity fundamentals
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and in a team environment
- CompTIA A+ or similar certification preferred (not required)