Job Description
Join TechNash Solutions, Nashville's premier IT innovator, and launch your career in technology! We're seeking passionate entry-level IT professionals to join our dynamic support team. As a rapidly growing company, we offer structured training, mentorship from industry veterans, and immediate hands-on experience with cutting-edge infrastructure. Enjoy competitive benefits, flexible work arrangements, and the opportunity to grow within our collaborative environment. Nashville's thriving tech scene awaits your talent!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote assistance
- Manage and maintain company assets including laptops, mobile devices, and peripherals
- Assist with cybersecurity protocols including access control and vulnerability scanning
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Participate in on-call rotation for critical incident response
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or Network+ certification preferred
- Ability to lift 20lbs and work in varied physical environments
- Valid driver's license with clean driving record
- US citizenship or permanent residency required