Job Description
Join TechNova Solutions' award-winning IT team in Boston's thriving tech hub! We're seeking passionate entry-level tech enthusiasts to launch their careers in a dynamic environment. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, working with cutting-edge technologies while receiving mentorship from industry veterans. Enjoy competitive benefits, professional development funds, and a culture that celebrates innovation and growth. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticketing system, chat, and in-person requests
- Deploy, configure, and troubleshoot Windows/macOS workstations, peripherals, and network devices
- Manage Active Directory accounts, permissions, and security protocols
- Document SOPs, knowledge base articles, and incident reports in Confluence
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in IT projects including cloud migrations and cybersecurity initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+/Network+ certification (or ability to obtain within 90 days)
- Hands-on experience with Windows 10/11, macOS, and basic networking concepts
- Familiarity with service desk tools (ServiceNow, Jira, Zendesk)
- Strong troubleshooting methodology and customer service mindset
- Valid US driver's license for occasional site visits