Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're seeking motivated entry-level professionals to provide essential technical support across our Charlotte operations. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry experts in a fast-paced environment. We offer comprehensive training, mentorship programs, and clear career progression paths.
As an Entry-Level IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring our team stays productive with seamless technology solutions. We value curiosity, problem-solving skills, and a passion for learning. If you're ready to build a solid foundation in IT, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Assist with user account management and access permissions
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on complex problem resolution
- Conduct routine system maintenance and updates
- Participate in IT projects and process improvements
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation