Job Description
Join our dynamic IT team at Innovatech Solutions and jumpstart your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide critical technical assistance to our growing client base in Austin's vibrant tech ecosystem. This is a unique opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts.
As a cornerstone of our operations, you'll troubleshoot hardware/software issues, manage network infrastructure, and deliver exceptional customer support. We offer comprehensive training programs, career advancement pathways, and a collaborative work environment designed to nurture new talent. If you're passionate about technology and eager to grow, apply now to join our innovative team!
Responsibilities
- Provide Tier 1/2 technical support for desktops, laptops, and mobile devices
- Diagnose and resolve network connectivity issues using diagnostic tools
- Install, configure, and maintain operating systems and software applications
- Manage user accounts and permissions across Active Directory environments
- Document technical procedures and maintain accurate support logs
- Collaborate with senior engineers on complex system migrations
- Train end-users on new technologies and best practices
- Monitor system health and perform preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift 25 lbs for equipment maintenance