Job Description
Join the Future of Tech in San Jose
TechVision Solutions is rapidly expanding and looking for ambitious individuals to join our IT team. We are seeking a dedicated Entry Level IT Support Specialist to help us deliver exceptional technical service to our clients. If you are passionate about technology, love solving puzzles, and want to kickstart your career in the heart of Silicon Valley, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Opportunity to work with cutting-edge technology.
- A collaborative and inclusive work culture.
We provide all necessary tools and training, so no prior experience is required—just a hunger to learn and grow.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot hardware, software, and peripheral issues to ensure minimal downtime.
- Assist with the setup and configuration of new workstations and mobile devices.
- Manage user accounts, permissions, and security access within the Active Directory.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with the network administration team to maintain system integrity.
- Conduct regular IT hygiene checks and inventory management.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with basic computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Willingness to work flexible hours, including occasional on-call rotation.