Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist and kickstart your tech career in one of America's fastest-growing tech hubs. We're hiring immediately for motivated individuals passionate about technology and customer service. This role offers hands-on experience with cutting-edge systems while providing essential support to our growing client base. Enjoy competitive benefits, mentorship from senior engineers, and clear pathways for career advancement.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolution processes in ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and recommend improvements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift up to 25 pounds for equipment handling
- Valid Texas driver's license (for occasional site visits)