Job Description
Join TechSolutions Inc., Wichita's leading technology innovator, and kickstart your IT career! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment, comprehensive training programs, and clear pathways for career advancement. Perfect for recent graduates or career changers eager to build foundational IT expertise.
Responsibilities
- Provide responsive technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service request logs
- Collaborate with senior technicians to resolve complex technical challenges
- Assist with cybersecurity protocols and data protection measures
- Support user training on new technologies and system updates
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking principles, and hardware troubleshooting
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- Excellent written and verbal communication skills