Job Description
Launch your IT career with TechSolutions Inc., Fresno's leading technology partner! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to clients across the Central Valley. As an industry innovator, we offer comprehensive training programs, mentorship opportunities, and clear career advancement paths for dedicated professionals. Join us in shaping Fresno's digital future while gaining hands-on experience with cutting-edge systems and network infrastructure.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems including OS, security software, and peripherals
- Document all support tickets using ITSM tools like ServiceNow or Jira
- Collaborate with senior technicians to resolve complex network connectivity problems
- Assist with cybersecurity best practices implementation including endpoint protection
- Participate in hardware lifecycle management including asset inventory and refresh projects
- Support office technology deployments including AV equipment and network printers
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred or willingness to obtain within 6 months
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong troubleshooting methodology with logical problem-solving approach
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work with desktop hardware components
- Valid California driver's license for occasional client site visits
- Passion for technology and eagerness to learn new systems