Job Description
Launch your IT career with TechAlbuquerque Solutions! We're seeking motivated entry-level IT professionals to join our growing team in Albuquerque. As an IT Support Specialist, you'll provide critical technical assistance to our clients while gaining hands-on experience in network administration, system maintenance, and cybersecurity fundamentals. Our comprehensive training program ensures rapid skill development in a collaborative environment. Join us to build a strong foundation in technology while serving New Mexico's vibrant business community.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document IT assets, incidents, and resolutions using ticketing systems
- Assist with cybersecurity protocols including access management and patch updates
- Collaborate with senior technicians on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid New Mexico driver's license for occasional client site visits
- Ability to lift 30 lbs for equipment installation
- Pass background check and drug screening