Job Description
Are you eager to launch your career in the fast-paced world of Information Technology? Milwaukee Digital Solutions is looking for a motivated Entry Level IT Support Specialist to join our innovative team. We specialize in providing comprehensive IT solutions to local businesses and are committed to developing talent from within.
In this role, you will be the first point of contact for our clients, ensuring seamless technology operations. We offer a comprehensive training program, mentorship from industry experts, and a clear path for professional advancement.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Troubleshoot hardware and software issues via phone, email, and in-person to ensure minimal downtime for our clients.
- Hardware & Software Deployment: Assist in the setup, configuration, and maintenance of workstations, laptops, printers, and mobile devices.
- Network & Security Basics: Monitor network performance and assist in maintaining a secure IT environment for all users.
- Customer Service Excellence: Deliver professional, empathetic, and clear communication to resolve user inquiries and technical challenges efficiently.
- System Administration: Support the daily operations of server infrastructure and collaborate with senior IT staff on complex projects.
Qualifications
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.
- Technical Aptitude: Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-focused mindset.
- Problem Solving: Strong analytical skills and the ability to troubleshoot technical problems creatively.
- Availability: Ability to work full-time hours, including occasional evening or weekend support as needed.