Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator in Baltimore! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team. This role offers hands-on experience in enterprise systems, cybersecurity, and client solutions – perfect for recent graduates or career changers. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Join us in shaping Baltimore's digital future!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection initiatives
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and troubleshoot operational issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation