Job Description
Join our dynamic team as an Entry Level IT Support Specialist in Columbus! At InnovateTech Solutions, we nurture emerging tech talent through hands-on experience with cutting-edge infrastructure. This role offers unparalleled growth opportunities in a collaborative environment where your problem-solving skills will directly impact our clients' success. Enjoy competitive benefits, mentorship from senior engineers, and a clear career advancement path in one of Ohio's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues, printer configurations, and connectivity problems
- Assist with software installations, updates, and license management
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system deployments
- Monitor system health and perform preventative maintenance tasks
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting skills with analytical problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work independently and prioritize multiple tasks