Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing fresh talent while delivering exceptional service to our clients. This role offers hands-on experience in network administration, system troubleshooting, and user support in a fast-paced corporate environment. You'll receive comprehensive training and mentorship from senior engineers while contributing to real-world projects that impact thousands of users. If you're passionate about technology and eager to grow, this is your opportunity to build a solid foundation in IT.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network administration tasks including firewall management
- Document IT processes and maintain accurate support ticket records
- Collaborate with cross-functional teams on technology implementations
- Participate in system upgrades and security patch deployments
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional off-site support