Job Description
Launch your tech career with TechSolutions Inc., Houston's leading IT innovator! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience in enterprise-level systems while supporting Fortune 500 clients. Enjoy mentorship from industry veterans and accelerate your growth in a cutting-edge environment. Our collaborative culture values curiosity and continuous learning – perfect for recent graduates eager to make their mark in IT.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Deploy and configure desktop/laptop equipment for new hires
- Document all IT processes and incident resolutions in ServiceNow
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on system upgrades
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Windows OS, Active Directory, and Office 365
- Familiarity with cloud platforms (Azure/AWS) fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to lift 30 lbs and work in server environments