Job Description
Join our dynamic IT team and launch your career in Atlanta's thriving tech hub! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working alongside industry experts.
We offer comprehensive training, mentorship programs, and clear career progression paths. Our collaborative environment fosters innovation and continuous learning, making us the ideal launchpad for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and maintain accurate service logs
- Collaborate with senior engineers to resolve complex technical problems
- Implement cybersecurity best practices and maintain system security protocols
- Assist with system upgrades, migrations, and patch management
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic understanding of Windows/Linux operating systems
- Familiarity with network fundamentals and TCP/IP protocols
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Basic knowledge of Active Directory and cloud services