Job Description
Join TechWave Solutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to join our dynamic team in Long Beach, CA. As a trusted partner to local businesses, we provide cutting-edge IT infrastructure and support services. This role offers hands-on experience with modern systems while working alongside industry professionals in a collaborative environment. You'll gain exposure to network administration, cloud technologies, and cybersecurity best practices with structured training and mentorship opportunities. If you're ready to grow your technical skills and make a tangible impact, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cloud service implementations (AWS/Azure) and SaaS applications
- Document IT procedures and maintain accurate asset inventory records
- Collaborate with senior engineers on security protocols and system updates
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in IT projects involving infrastructure upgrades and migrations
Qualifications
- Associate degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities and customer service orientation
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Valid California driver's license for occasional on-site client visits
- Ability to lift 30 lbs and work in varied environments
- Must pass background check and pre-employment drug screening
- Eagerness to learn and adapt to emerging technologies